As part of our ongoing network modernization efforts, we will be performing scheduled maintenance Sunday, March 1st between 12:00AM and 2:00AM PT to continue transitioning our core infrastructure to an EVPN-VXLAN architecture.

We apologize for the shorter-than-usual notice and appreciate your understanding.

We would like to clarify that this EVPN-related work has been previously planned and is not related to any recent service events.

Additionally, as a follow-up to our most recent incident, we will be implementing preliminary network path optimizations designed to further enhance upstream diversity and resiliency.

Maintenance Window:
📅 March 1st, 2026
⏰ 12:00 AM - 2:00 AM PT

This maintenance is not expected to be service impacting. All changes will be performed in a controlled and redundant manner to maintain service continuity. While no disruption is anticipated, brief and isolated reconvergence events are possible during the window. Customers are advised to take precautions against longer interruptions due to the sensitive nature of the work being done.

Please note that as we continue migrating to the new EVPN architecture, additional maintenance windows will be scheduled over the coming weeks and months. Similarly, continued network path improvements will require future maintenance windows as we further optimize upstream diversity and resiliency. Advance notice will be provided for all scheduled work.

If you experience any unexpected issues during the window, please contact our NOC immediately at 778-771-0911.

We appreciate your continued trust as we enhance the performance, scalability, and resiliency of our network infrastructure.

YVR1 Datacentre

As part of a recent security upgrade to YVR1 facility access control system, all customers are required to re-enroll their biometric credentials (fingerprints), effective immediately.

Your existing physical access fob will remain unchanged and will continue to provide access to the outer building doors. However, re-enrollment is required before you will be able to access the inner datacentre doors.

📅 Re-Enrollment Details

When: Monday through Friday
Time: 7:00 AM – 4:00 PM
Where: Security Desk
What to Bring: One piece of government-issued photo ID

The enrollment process only takes a few minutes, but we recommend completing it at your earliest convenience to avoid any disruption to your access.

If you require access outside of these hours or have any questions, please contact our team in advance so we can coordinate accordingly.